Legal Information

🟦 1. GENERAL TERMS AND CONDITIONS (GTC)

1. Introductory Provisions

These General Terms and Conditions (hereinafter referred to as the "GTC") govern the terms for concluding and fulfilling contracts for the provision of short-term accommodation between:

Operator:
M&M Relax Apartment – Martin Klimeš
Company ID: 448 83 242
Registered address: Lipová 549/17, 602 00 Brno, Czech Republic
E-mail: mmrelaxapartment@gmail.com
(hereinafter referred to as the "Operator")

and

The Guest, who makes a reservation via the website mmrelaxapartment.cz, the Trevlix booking system, or through third-party platforms such as Booking.com or Airbnb.

The accommodation is located in Spain: Torrevieja, Alicante, and holds a valid tourist license VT-507060-A.

2. Reservation and Formation of Contract

A reservation is created by submitting an order via the booking system or by e-mail.

The accommodation contract is concluded:

• for direct reservations, upon confirmation of the reservation and payment of the deposit according to the Payment Terms,

• for reservations via platforms, in accordance with the rules of the respective platform (Booking.com / Airbnb).

The Operator reserves the right to reject a reservation in the event of an obvious pricing error, incorrect availability, or failure to meet the stated conditions.

3. Prices and Fees

All prices are stated in EUR and are valid according to the published online availability calendar.

Mandatory fees:

• Cleaning fee: €100 per stay

• Any applicable local or tourist taxes according to Spanish legislation

No security deposit or damage deposit is required.

4. Payment Terms

Payment conditions are governed by a separate page titled "Payment and Delivery Terms."

Standard conditions:

• Deposit of 50% upon reservation (online card payment via Comgate)

• Remaining balance due 9 days before arrival (via Comgate payment link)

5. Cancellation and Refund Policy

Cancellation and refund conditions are governed by a separate page titled "Cancellations & Refunds."

For direct reservations:

• Up to 10 days before arrival: free cancellation (100% refund)

• 9–0 days before arrival or no-show: cancellation fee of 100% of the stay price

6. House Rules and Liability

The Guest is obliged to comply with the house rules, maximum occupancy limits, and the Operator's instructions.

The Guest is liable for any damage caused to the apartment and must compensate the Operator accordingly.

Smoking inside the apartment is strictly prohibited.

Pets are allowed only with prior approval from the Operator.

Minimum stay requirements:

• 3 nights outside the main season

• 6 nights during the high season (July–August)

Discounts of 5–20% may be granted individually upon request and do not apply during the period from June to September.

7. Complaints

The Guest must report any defects or issues with the provided services to the Operator without undue delay, preferably during the stay, to allow immediate remedy.

The detailed procedure is governed by the section "Complaint Policy."

8. Personal Data Protection

The processing of personal data is described in a separate section titled "Personal Data Protection (GDPR)."

9. Final Provisions

These Terms and Conditions are governed by the laws of the Czech Republic, with due consideration of Spanish law as the place where the service is provided.

In the event of a dispute, the parties shall seek an amicable resolution; if this is not possible, the competent court shall be determined according to the registered address of the Operator. 

🟦 3. CANCELLATIONS & REFUNDS (including complaints)

Cancellations & Refunds

Free Cancellation

• Up to 10 days before arrival → 100% refund

Late Cancellation / No-show

• 9–0 days before arrival → 100% of the stay price

• No-show → 100% of the stay price

Deposit and Balance

• Deposit: 50% at the time of reservation (online card payment via Comgate)

• Balance payment: due 9 days before arrival (payment link sent by e-mail)

• For reservations made 9 days or less before arrival, 100% payment upon booking may be required

Refund Method

• Refunds are processed using the same payment method as the original payment

• Standard refund processing time: 3–10 business days, depending on the bank and card provider

Complaint Policy

What Can Be Complained About

• Failure to provide the agreed accommodation service

• Serious hygiene or technical issues affecting the stay

How to Submit a Complaint

• Immediately during the stay: contact the Operator by phone or e-mail to allow on-site resolution

• If on-site resolution is not possible, submit a written complaint by e-mail within 30 days after the end of the stay, including a description of the issue and photo documentation (if available)

Complaint Handling

• Complaints are reviewed without undue delay, typically within 30 days

• Appropriate compensation may include a price reduction or partial refund, depending on the severity and scope of the issue

🟦 2. PAYMENT AND DELIVERY TERMS

Payment Methods

• Online card payment (Visa / Mastercard)

• Apple Pay / Google Pay (if available)

• Payments processed via Comgate

Currency

• EUR

Deposit and Balance

• Deposit: 50% upon reservation

• Balance payment: due 9 days before arrival

• For reservations made 9 days or less before arrival, 100% advance payment may be required

Price Items

• Cleaning fee: €100 per stay

• Local / tourist taxes according to Spanish legislation

Service Delivery

• The service consists of providing accommodation in the apartment for the confirmed dates

• After payment of the deposit or balance, the Guest will receive check-in instructions

Tax Documents

• Issued electronically and sent to the e-mail address provided in the reservation

Payment contact:
martin.klimi@gmail.com
+420 606 559 291

🟦 4. PERSONAL DATA PROTECTION (GDPR)

Data Controller

• M&M Relax Apartment – Martin Klimeš
  Company ID: 448 83 242
  Registered address: Lipová 549/17, 602 00 Brno, Czech Republic
  E-mail: info@mmrelaxapartment.cz
  Phone: +420 606 559 291

Purposes of Data Processing

• a) Reservations, communication, and performance of the accommodation contract
  b) Mandatory guest registration (SES.Hospedajes, Guardia Civil)
  c) Legitimate interests (property protection, fraud prevention)

Scope of Personal Data

• • Guest identification data

  • Stay-related data

  • Payment data (processed by Comgate)

  • Data required for mandatory guest registration in Spain

Recipients of Personal Data

• • Comgate

  • Trevlix

  • Public authorities (Spanish police / Guardia Civil)

  • Accounting service providers (if necessary)

Data Retention Period

• • For the duration of the contractual relationship

  • Accounting records: minimum 10 years

  • Data required for mandatory reporting under Spanish law

Data Subject Rights

• • Right of access, erasure, rectification, restriction of processing, and data portability

  • Complaints may be submitted to the Office for Personal Data Protection (CZ) or the competent Spanish supervisory authority

Data Security

• • Appropriate technical and organizational security measures

  • Payment data processed in compliance with PCI DSS standards

Cookies

• • We use technical and analytical cookies

  • Guests can adjust cookie settings in their web browser